Refund policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, go to the Returns Page:
- Enter your order number and phone number or email address to find your order.
- Select the product to return (you can select multiple products at the same time).
- Select the reason and upload the product image.
- Select the refund method and add the payment details (e.g., bank account details or UPI ID).
- Confirm your address.
- Done.
Note: A flat fee of ₹50 will be deducted from your refund amount as a courier fee.
If your return is accepted, we'll schedule a return pickup of the product within 2 days. As soon as we receive the product, your return will be initiated and completed in the next 24-48 hours.
You can always contact us for any return questions at rrmakeupproductshelp@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
If more than 15 business days have passed since we approved your return, please get in touch with us at rrmakeupproductshelp@gmail.com.